Our Support

Our Software support services, whether technical-support contracts or pay-as-you-go, incident-based support, are generally technical support or break/fix services that are delivered for our specific software products.

Our Software support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance. Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or are available on the Web.

At BIC Solutions the software support services may include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software. Software support services do not include software license code updates and upgrades.
We have a hotline service dedicated to our customers where the customer is guaranteed a contact with our consultant for immediate support or assistance on a 7/7 day basis and after office hours.
We’re here to help with all of your software and mainframe support needs. From product configuration and technical assistance, to migration planning, training and ongoing support, we’re here to help you maximise the value you’re getting from using our range of products.